Privacy Policy
Chelure respects the privacy of its customers. We believe ensuring the security of your personal information is an important part of our job, and we constantly strive to protect any personal information you may provide us. Our privacy policy recognizes the importance of protecting your personal information, explaining what personal information constitutes, how we use the information that you provide to us, who has access to your data, and what your rights are regarding your personal information.
Use of Personal Information
We collect personal information in several ways.
- Create an account on our website.
- Order, purchase, exchange, return, or cancel an order for any of our products through our website,
- Contact us, inquire about any of our products or services, or otherwise request information or assistance from us.
- Communicate with our customer service representatives.
- Sign up to receive catalogues and/or emails and information about new products, special offers, events, or other news.
- Register and participate in our online customer forum.
- Participate in a contest or other promotions.
- Participate in or respond to consumer surveys or requests for consumer opinions, concerns, or preferences regarding our products and services.
- Engage with us on social media.
By registering with us, you are consenting to the collection of your data. If an order is placed with us, we need to hold personal information, including your name, email address, phone numbers, home address, shipping, and credit/debit card billing address for the order process. Saved card details will never be shared with any third parties and will only be used to process your order.
We may also obtain information because of authentication or identity checks, which may contain your telephone number. This number may be given to our courier service for delivery. These details allow us to process your order and let you know the status of your order. You have the right to request access to and the removal of the personal data that we hold about you. If your data is incorrect, incomplete, or irrelevant, you can ask to have the information corrected or removed.
Links to External Websites
We may provide links to other websites from time to time, such as the web links to brands with which we collaborate or partner. These links are solely to provide you with convenience, ease, and information regarding the products produced by Chelure. However, we do not endorse or take responsibility for the content of those websites, are not responsible for the availability of those websites, and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites, you do so at your own risk.
Cookies & Analysis for Research Purposes
When interacting with our website, certain data is automatically collected from your device or web browser through the tracking features in Google Analytics. This data includes Device IDs, call state, network access, storage information, and battery information; and Cookies, IP addresses, referrer headers, data identifying your web browser and version, and web beacons and tags. We use data about how our visitors use our website to understand customer behaviour or preferences.
Changes to Privacy Policy
We reserve the right, in our discretion, to change this privacy policy at any time and from time to time. All changes will be posted to the Website and will apply to any personal information collected on or after the date posted. Chelure will treat your continued use of the website following any such posting as your acceptance of the revised terms. All changes will remain in compliance with applicable federal and provincial privacy legislation. We encourage you to check this privacy policy regularly for changes.
Customer’s Right
You have the right to request information about the personal data we hold about you. If your data is incorrect, incomplete, or irrelevant, you can ask to have the information corrected or removed.