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Privacy Policy

Last updated: September 2026

1. Introduction & Scope

Chelure Enterprises (“we,” “our,” “us”) is committed to protecting the privacy, confidentiality, and security of our clients, website visitors, and augmented staff. This Privacy Policy governs the manner in which Chelure Enterprises collects, uses, maintains, and discloses information gathered through our website (https://chelure.com) and all associated services, including custom software engineering, UI/UX design, performance digital marketing, business process outsourcing (BPO), and remote video monitoring (RVM).

Chelure Enterprises operates as a legally recognized sole proprietorship registered with the Federal Board of Revenue (FBR), Pakistan (NTN: 4200013782185), with headquarters located at 305, Muneer Arcade, Block 19, Gulistan-e-Johar, Karachi East, Pakistan.

2. Information We Collect

We collect information across the following categories:

  • Direct Client & Business Information: Names, business email addresses, corporate phone numbers, company names, billing addresses, tax identification numbers, and technical project briefs submitted via our contact or inquiry forms.
  • Payment & Transaction Details: Payment method tokens, transaction timestamps, and billing records processed via secure, PCI-DSS-compliant payment gateways (e.g., Faysal Bank IPG, Stripe, PayFast, Safepay). Chelure Enterprises does not store raw credit/debit card numbers or CVV codes on its servers.
  • Technical & Analytics Data: IP addresses, browser types, device identifiers, geographic location (country/city level), operating systems, referral URLs, and pages visited, collected via cookies and server logs.
  • Operational & Surveillance Data (RVM Clients): For clients utilizing our Remote Video Monitoring and Virtual Guarding services, we receive real-time video streaming feeds, motion detection event logs, and audio recordings via authorized Video Management Systems (VMS) such as Immix, SureView, Milestone, or direct RTSP feeds.
  • Talent & Augmentation Data: Resumes, work samples, identity verifications, and performance metrics for candidates and dedicated staff placed within resource augmentation engagements.

3. Legal Grounds for Processing (GDPR & International Frameworks)

We process personal information under the following legal bases:

  1. Contractual Performance: To deliver contracted web development, design, marketing, BPO, or security monitoring services.
  2. Legitimate Interests: To improve platform security, prevent fraud, optimize our website architecture, and communicate business updates.
  3. Legal & Regulatory Obligations: To comply with tax reporting, statutory corporate accounting, and emergency service dispatch records.
  4. Explicit Consent: Where you have explicitly opted in to receive commercial communications or consented to non-essential cookies.

4. How We Use Collected Data

  • To execute, maintain, and deliver our contracted digital and BPO services.
  • To respond to inquiries, formulate proposals, and manage client invoicing.
  • To facilitate real-time alarm verification, two-way audio talk-downs, and law enforcement dispatch for security monitoring clients.
  • To administer, debug, and optimize the security and performance of chelure.com.
  • To comply with statutory obligations under Pakistani law and relevant international jurisdictions.

5. Third-Party Service Providers & Data Transfers

We do not sell, rent, or trade client personal data. We share data strictly with vetted, enterprise-grade third-party infrastructure providers under formal data processing agreements (DPAs):

  • Cloud & Infrastructure: Amazon Web Services (AWS), Google Cloud Platform (GCP), Hostinger, and Cloudflare.
  • Payment Processors: Faysal Bank Limited, Safepay, PayFast, Stripe, and PayPal (PCI-DSS compliant).
  • Communication & Management Tools: Google Workspace, Slack, Jira, and enterprise CRM/VoIP platforms.
  • Emergency Dispatch (RVM Only): Designated public safety answering points (PSAPs / 911 dispatch) and licensed private security guards strictly when active perimeter breaches or verified security emergencies occur.

Cross-Border Data Transfers: When transferring data across international borders (e.g., between the US, UK, EU, Middle East, and Pakistan), we implement Standard Contractual Clauses (SCCs) and robust technical safeguards to protect data sovereignty.

6. Video & Audio Surveillance Data Retention (RVM Services)

Surveillance footage and alarm event clips received during remote video monitoring are maintained under strict security controls:

  • Routine alarm event clips and incident logs are retained for thirty (30) days from the timestamp of the event, after which they are permanently deleted unless an extended retention request is made in writing by the client or required for ongoing law enforcement investigations.
  • Live camera streams are processed in real time and are not recorded on Chelure’s internal infrastructure beyond temporary operational buffering.

7. Data Security Measures

We deploy multi-layered administrative, physical, and technical safeguards:

  • Transport Layer Security (TLS 1.3 / SSL) encryption across all web properties and API endpoints.
  • Role-based access control (RBAC), multi-factor authentication (MFA), and zero-trust internal workstation environments.
  • Annual infrastructure vulnerability assessments and clean-desk security policies across our operations center.

8. Your Legal Rights

Under GDPR (EU/UK), CCPA/CPRA (California), and applicable data protection regulations, you have the right to:

  • Access, review, or obtain a portable copy of personal information we hold about you.
  • Request immediate rectification of inaccurate or outdated records.
  • Request erasure of your personal data (“Right to be Forgotten”), subject to mandatory legal and tax retention periods.
  • Restrict or object to certain processing activities or withdraw consent at any time.

To exercise these rights, submit a written request to compliance@chelure.com. We respond to verified requests within thirty (30) business days.

9. Contact Us

For any privacy-related questions or compliance requests:

Chelure Enterprises

Attn: Data Protection Officer

305, Muneer Arcade, Block 19, Gulistan-e-Johar, Karachi East, Pakistan

Email: info@chelure.com | Phone: +92 306 3638596

Website: https://www..chelure.com