Terms & Conditions

Last updated: October 2026

1. Introduction, Registered Business Details & Support Mechanism

1.1 Registered Business Details

This website (https://chelure.com) is owned and operated by Chelure Enterprises (hereinafter referred to as “Agency,” “we,” “us,” or “our”), a registered business entity in Pakistan under National Tax Number (NTN) F066006-0.

Registered Office: Suite 305, Muneer Arcade, Block 19, Gulistan-e-Johar, Karachi East, Sindh, 75290, Pakistan.
Principal Place of Business: Suite 305, Muneer Arcade, Block 19, Gulistan-e-Johar, Karachi East, Sindh, 75290, Pakistan.
Corporate Inquiries: info@chelure.com | +92 306 3638596

1.2 Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (whether individually or on behalf of an entity, “Client,” “you”) and Chelure Enterprises. By accessing our website, executing a Statement of Work (SOW), retaining our services, placing an order, or issuing payment against an invoice, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and Payments & Refunds Policy.

If you are entering into this agreement on behalf of a company, partnership, or other legal entity, you represent and warrant that you possess the requisite legal authority to bind that entity to these Terms.

1.3 Customer Support & Complaint Handling Mechanism

If you experience any issues placing an order, making a payment, or require assistance or wish to lodge a formal grievance regarding any deliverable or service, please contact our dedicated resolution desk:

Support Email: info@chelure.com (cc: support@chelure.com)
Telephone / WhatsApp: +92 306 3638596
Operating Hours: Monday through Saturday, 9:00 AM – 6:00 PM (Pakistan Standard Time, PKT).

Grievance Redressal Process & Timelines:

Acknowledgment: Every submitted inquiry, dispute, or complaint will be logged, assigned a formal tracking reference, and acknowledged in writing within twenty-four (24) business hours.
Investigation & Assessment: Our technical, operations, and billing teams will investigate the reported issue, transaction query, or milestone discrepancy within two (2) to three (3) business days.
Formal Resolution: A binding formal resolution, corrective delivery plan, or approved financial adjustment will be communicated to the Client within a maximum of five (5) business days from initial logging.

2. Applicability, Legal Eligibility & Updates

Legal Capacity: By engaging our services, you represent that you are of legal age under the laws of the Islamic Republic of Pakistan (or your local jurisdiction) to form a binding contract and are not legally barred from receiving services under applicable domestic or international trade and banking laws.
Master Terms Scope: These Terms apply to all visitors, commercial clients, vendors, and contributors of content across https://chelure.com.
Policy Amendments: We reserve the right to amend, update, or replace any portion of these Terms to reflect evolving statutory requirements or operational enhancements. Notice of updates will be posted to this page with an updated revision date. Your continued utilization of our website or services following posted modifications constitutes full acceptance of the updated Terms.

3. Scope of Services & Statements of Work (SOW)

The specific deliverables, technical architectures, project schedules, pricing structures, payment milestones, and service level agreements (SLAs) for any engagement shall be established in an executed Statement of Work (SOW), Service Agreement, or formal Project Proposal.

In the event of any direct conflict between the general provisions of these master Terms and an individual executed SOW, the specific terms, technical requirements, and milestone provisions of that executed SOW shall strictly govern for that engagement.

4. Order Acceptance, Refusal & Cancellation

Order Discretion: We reserve the right to decline, cancel, or refuse to process any order, project onboarding, or service request at our sole discretion, including but not limited to the following circumstances:
- Inability to deliver due to technical limitations, vendor unavailability, or capacity constraints.
- Inability to process payments or provide services due to international sanctions, banking restrictions, or regulatory compliance mandates.
- Discovery of false, inaccurate, fraudulent, or unverifiable registration, identity, or billing details provided by the Client.
- Circumstances outside of our reasonable control (force majeure).
Cancellation Protocols: Project cancellations are strictly subject to the procedures, fee structures, and timelines outlined in our Payments & Refunds Policy. If Chelure Enterprises initiates an order cancellation not attributable to Client breach or default, any unearned advance milestone fees shall be refunded in full.

5. Terms of Usage & Prohibited Activities

You agree not to use this website, our infrastructure, communication channels, or deliverables:

For any unlawful purpose or to solicit others to perform illegal acts.
To violate any federal, provincial, or international laws, trade sanctions, or regulatory directives issued by the State Bank of Pakistan (SBP) or Federal Board of Revenue (FBR).
To infringe upon, misappropriate, or violate our intellectual property rights or the intellectual property rights of third parties.
To submit false, deceptive, or misleading corporate information or payment details.
To upload, transmit, or inject viruses, worms, trojans, or malicious code designed to disrupt the operation or security of our services, servers, or external networks.
To collect, scrape, crawl, harvest, or track the personal information of other clients without authorization.
We reserve the absolute right to suspend or terminate your service access immediately upon violation of any prohibited use.

6. Intellectual Property Rights

6.1 Client Deliverables & Work Product

Upon full, final, and cleared receipt of all contractually agreed milestone fees, Chelure Enterprises transfers and assigns to the Client 100% of all worldwide right, title, and interest (including copyrights, design rights, and intellectual property rights) in and to custom code, custom software designs, interactive prototypes, graphic branding collateral, and written content explicitly created for the Client under the applicable SOW.

6.2 Pre-Existing Agency Materials & Open-Source Software

Agency Materials: Chelure Enterprises retains exclusive worldwide ownership of its pre-existing proprietary tools, frameworks, reusable code libraries, architecture patterns, and engineering workflows (“Agency Materials”). To the extent that Agency Materials are embedded within client deliverables, we grant the Client a perpetual, royalty-free, worldwide, non-exclusive license to utilize, execute, and modify such materials solely in connection with the operation of their customized deliverables.
Open-Source Software: Deliverables may incorporate third-party open-source libraries and frameworks (e.g., WordPress core, React, Node.js packages, Laravel, Flutter dependencies). Ownership of such open-source assets remains subject to their respective licenses (e.g., MIT, Apache 2.0, GNU GPL).

6.3 Agency Site & Platform Assets

This website, its source code, visual branding, logos, graphics, and trade dress are the exclusive intellectual property of Chelure Enterprises. Except as expressly authorized herein, no part of this website may be copied, reproduced, reverse-engineered, or distributed without our prior written consent.

7. Client Obligations & Cooperation

Timely Assets & Approvals: The Client agrees to supply all required text, branding collateral, visual assets, third-party API credentials, server access, and formal milestone feedback in a prompt manner. Chelure Enterprises shall not be held liable for project delays, delivery date slips, or escalated costs arising from Client delays or failure to provide necessary approvals.
Lawful Content: The Client warrants that all materials, assets, and design specifications provided to Chelure Enterprises do not infringe on any third-party copyright, trademark, patent, trade secret, or privacy right, and comply with all applicable laws.

8. Service-Specific Terms

8.1 Web, Mobile & Custom Application Development

Acceptance Period: The Client shall have fourteen (14) calendar days following the staging deployment or milestone delivery of a software release to test, inspect, and evaluate the deliverables (“Acceptance Period”). The Client must furnish a consolidated written punch-list of any material defects within this window. If no written punch-list is communicated within fourteen (14) calendar days, the deliverable shall be deemed formally accepted.
Post-Launch Warranty: We provide a thirty (30) calendar day post-launch warranty commencing upon final deployment, covering bug fixes and defect resolution for errors strictly attributable to our code. Modifications, deployments, or database alterations made by the Client, third-party developers, or unvetted plugin/server updates completely void this warranty.

8.2 Resource Augmentation & Dedicated Staffing

Operational Supervision: Augmented personnel operate under the direct daily operational tasking and functional supervision of the Client. Chelure Enterprises remains responsible for corporate HR, hardware provision, high-speed fiber redundancy, and statutory payroll compliance.
Non-Solicitation Covenant: During the active term of any staffing engagement and for a period of twelve (12) months following its termination, the Client shall not, directly or indirectly, solicit, recruit, hire, engage, or contract with any employee, contractor, or augmented specialist introduced or deployed by Chelure Enterprises without our prior written consent and payment of an agreed corporate placement buyout fee.

8.3 Remote Video Monitoring (RVM) & Virtual Guarding

Nature of Service: Virtual Guarding is a commercial deterrence and visual verification service; it does not constitute an insurance policy or an absolute guarantee against theft, vandalism, trespassing, or property damage. Chelure Enterprises does not operate as an insurer or public law enforcement body.
Audio Talk-Down & Dispatch Authorization: The Client explicitly authorizes Chelure Enterprises operators to view live surveillance camera feeds, trigger two-way audible talk-down intervention over on-site speaker systems, and contact local emergency dispatch services (police, fire, private security patrols) upon detecting unauthorized boundary breaches.
On-Site Infrastructure & System Health: The Client is solely responsible for maintaining constant on-site power, local ISP internet bandwidth, camera hardware integrity, and unobstructed camera line-of-sight. Chelure Enterprises holds zero liability for coverage gaps caused by camera hardware failure, physical obstructions, or utility outages on the Client’s premises.

9. Confidentiality (Mutual NDA)

Each party agrees to maintain strict confidentiality regarding all non-public proprietary business information, source code, trade secrets, operational procedures, and financial terms disclosed during the engagement. Confidential Information shall not be disclosed to any third party without prior written authorization, except to employees, professional legal/financial advisors, or vetted subcontractors who require access to perform project duties and are bound by confidentiality covenants at least as restrictive as those contained herein.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

Waiver of Consequential Damages: Under no circumstances shall Chelure Enterprises, its proprietor, officers, employees, or contractors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including but not limited to loss of revenue, lost profits, loss of data, loss of goodwill, or business interruption.
Liability Cap: The total cumulative liability of Chelure Enterprises arising out of or related to any engagement, whether in contract, tort (including negligence), or otherwise, shall strictly not exceed the total fees actually paid by the Client to Chelure Enterprises under the specific Statement of Work (SOW) during the three (3) month period immediately preceding the event giving rise to the claim.

11. Indemnification

The Client agrees to defend, indemnify, and hold harmless Chelure Enterprises, its proprietor, affiliates, officers, contractors, and employees from and against any third-party claims, liabilities, damages, losses, and reasonable legal expenses arising out of:

Client-provided content or infringement of third-party intellectual property.
The Client’s unlawful or unapproved use of developed software.
On-site physical incidents occurring on monitored premises not directly caused by the proven gross negligence of Chelure Enterprises.
Any breach by the Client of these Terms.

12. Termination & Suspension of Service

We reserve the right to suspend or terminate your access to our services, digital accounts, and website at any time, with or without notice, without liability to you or any third party, if you:

Provide false, incomplete, or misleading business or identity details.
Engage in fraudulent or unauthorized payment activities.
Fail to settle undisputed milestone invoices within agreed terms.
Otherwise materially breach any provision of these Terms.

Upon termination, all licenses granted to the Client for unpaid deliverables shall immediately cease, and all outstanding accrued fees become immediately due and payable.

13. Severability & Waiver

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect. No failure or delay by Chelure Enterprises in exercising any right or remedy shall operate as a waiver of that or any other right.

14. Governing Law & Dispute Resolution

Governing Law: These Terms and Conditions and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the substantive laws of the Islamic Republic of Pakistan, without regard to conflict of law principles.
Executive Mediation: Any dispute, controversy, or claim arising out of or relating to these Terms shall first be submitted to good-faith executive negotiations between authorized representatives of both parties for a minimum period of thirty (30) calendar days.
Exclusive Court Jurisdiction: If unresolved through mediation, the parties irrevocably agree that the competent courts situated in Karachi, Sindh, Pakistan (including any competent consumer court) shall have exclusive jurisdiction over any legal proceedings arising out of or in connection with these Terms or our services.